We flew in from Houston on December 29th, got there early, and the service at reception was NONEXISTENT. Awful handling, as if they were doing us a favor. The degree of welcome an FBO ought to give must be considerably better, and the lady at the front desk had a poor disposition. They feature a display case with things available for purchase. I wished to acquire a pin, but she was unable to sell it to me since it lacked a cost. If you are able to skip visiting there, please do so.

Excellent FBO! Customer service oriented FBO. Assisted with finding repair company to update a database issue. Additionally, Melissa (OPS MGR) assisted in aircraft catering storage and minor cleanup, as CA was not assigned and catering arriving late to aircraft. OPS Staff and Line Staff at Maven by Midfield get 5 STARS from this GIV Crew. Bravo Zulu.

We arrived for a single night to depart the following morning in our Citation Bravo. Because of very cold conditions, we chose to hangar the plane overnight. On our leaving day, un-forecasted snow started falling which made us postpone the departure. A gap in the weather appeared allowing us to leave. With light snow still falling, the crew pulled the plane out of the hangar, promptly fueled the aircraft and we were able to start engines and get going. Awesome staff and very accommodating. Five stars!