At OSU for football game ramp is full. Our plane was way far away. Our clients not showing up till 630 game was over by four asked to have our plane moved up when most of the planes were gone was told they couldn't. It's now 610. There's no planes on the ramp and they couldn't pull us up. Very poor customer service.

Not very helpful personnel. Nobody to greet when arrived. Car rental arrangement was reluctantly done and it was done incorrectly. On checkout staff was not friendly not welcoming. I comprehend these are students but in the past it was superior. Building is brand new and fine facility.

Overall a fine experience. Very cordial people at an impressive facility. It was clearly a BUSY training facility, there must have been 20 OSU painted trainers on the ramp and in the pattern. Could have been more, I did not truly count.